Are Friendly Robots Trusted More? An Analysis of Robot Sociability and Trust

Abstract

Older individuals prefer to maintain their autonomy while maintaining social connection and engagement with their family, peers, and community. Though individuals can encounter barriers to these goals, socially assistive robots (SARs) hold the potential for promoting aging in place and independence. Such domestic robots must be trusted, easy to use, and capable of behaving within the scope of accepted social norms for successful adoption to scale. We investigated perceived associations between robot sociability and trust in domestic robot support for instrumental activities of daily living (IADLs). In our multi-study approach, we collected responses from adults aged 65 years and older using two separate online surveys (Study 1, N = 51; Study 2, N = 43). We assessed the relationship between perceived robot sociability and robot trust. Our results consistently demonstrated a strong positive relationship between perceived robot sociability and robot trust for IADL tasks. These data have design implications for promoting robot trust and acceptance of SARs for use in the home by older adults.