Abstract
This paper describes the current status and requirements of Campus e-learning, and points out the need for building a unified supporting system. Through the establishment of ITIL-based Service Desk, it is possible to bring convenience to campus e-learning and gradually standardize campus e-learning management and service. © 2014 Springer International Publishing.
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CITATION STYLE
Zhao, H. Y., Zhang, X. Y., Wang, Y. Q., & Yang, L. Y. (2014). The role of ITIL-based service desk in campus e-learning. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 8351 LNCS, pp. 819–826). Springer Verlag. https://doi.org/10.1007/978-3-319-09265-2_84
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