The traditional service life cycle starts with the formulation of required needs and ends with the adoption and ownership of the service. In an e-government context, this takes the form of citizens consuming services provided by the public sector bodies. We examine how a combination of mobile e-services and open data can extend and allow possible citizen-driven continuation of the service life cycle. The chosen method is a concept-driven approach, manifesting our concept in a digital prototype, which allows citizens to generate and acquire open data, as well as develop and publish their own e-services.
CITATION STYLE
Johansson, D., Lassinantti, J., & Wiberg, M. (2015). Mobile e-services and open data in e-government processes-concept and design. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 9228, pp. 149–160). Springer Verlag. https://doi.org/10.1007/978-3-319-23144-0_14
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