Addressing language barriers and improving quality of transitions and discharge

Abstract

The article by Rayan et al., "Transitions from Hospital to Community Care: the Role of Patient-Provider Language Concordance", highlights the importance of language-concordant communication and care during the hospital discharge process. These findings are completely in line with previous research on the impact of language barriers on quality of care. We strongly agree with Rayan et al. and the findings of this important research, and support efforts that help meet the cultural and linguistic needs of patients. Undoubtedly, patient-provider language concordance during the hospitalization discharge process and post discharge follow-up have important implications for health care transitions, quality, and costs. How can hospitals improve their performance in this area? Based on extensive research, there are currently two major hospital guides that were developed in the United States that focus on this area-improving communication and care for patients of diverse backgrounds and with language barriers. One, Project RED-or Re-Engineered Discharge, and the second, Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals, both aim to address these challenges. If we are to truly delivery high-quality, safe, cost-effective care, meeting the needs of patients who experience language barriers during health care will be essential as global migration and diversity increases every day.