Impact of SERVQUAL and Interaction Quality on Customer Satisfaction and Delight in Transportation Services

  • Khan A
  • Tareen N
  • Jadoon S
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Abstract

The study is carried out in order to evaluate the relationship between the constraints that influence Customer Delight and Service Quality, for which Customer Satisfaction acts as …

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Khan, A. A., Tareen, N. A. K., & Jadoon, S. (2018). Impact of SERVQUAL and Interaction Quality on Customer Satisfaction and Delight in Transportation Services. Journal of Scientific Research and Reports, 20(6), 1–11. https://doi.org/10.9734/jsrr/2018/25280

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