Is This Flight Headed Downtown? : User Experience Considerations for Urban Air Mobility

Abstract

Urban Air Mobility (UAM) is an emerging form of aerial transport and is expected to pave the way for a new mobility experience. In order for UAM to be successfully integrated into the current urban transportation system, user experience (UX) considerations need to be explored. However, few studies have revealed the understanding of user needs and requirements from the perspective of transportation experience. In this regard, our research team conducted workshops with vehicle experts to explore important UX considerations for UAM usage according to the initial and mature phases of UAM operations. Also, we uncovered UAM usage motives, potential use cases, as well as three expected forms of UAM operations. The findings from this study contribute to providing insights and design guidelines for UAM UX developers in future urban contexts.