Assessment of mental workload of flight attendants based on flight duration: An effort to provide safe working condition

Abstract

Flight attendants play a crucial role in the service of the airline industry. The aim of this present study is to examine the mental workload of flight attendants, and it possible relation to the flight duration. Two hundred and one Indonesian flight attendants participate voluntarily in this study by filling out a mental workload questionnaire, the NASA-TLX questionnaire, in the end of their flight schedule. Results show that the mental workload of flight attendants regardless the flight duration is on a range of medium mental workload. Based on flight duration, the optimal mental workload is for 1-2 hours of flight. Implications of the result are discussed.