Diagnostic tool for radical improvement in business processes

Abstract

The present work presents a diagnostic tool applicable in any business sector; it works as a support to managers for decision-making towards the need for a radical improvement of processes. A literary review was conducted to collect case studies in order to identify the problems it addresses and the impacts generated by the process of reengineering application in organizations. Through conceptual modeling and synthesization, some diagnostic questions were formulated related to the problems that reengineering has addressed in the literature, and an evaluation model was built that allows organizations to identify what type of problem the organization has, its processes or departments, which should be approached from a radical improvement approach. Finally a diagnostic tool with an evaluation method was formulated, to recommend initiate process improvement either organization, departments o process, formulated fully integrable with PDCA cycle and evaluation or monitoring phases for systems like business activity monitoring based on IT systems, relevant in today's contexts when most of the nowadays organization are technology-based, and progressive improvements do not become a pragmatic and agile alternative in the business context.