An evaluation of the quality of the service provided in Alexandria bus terminal for domestic tourists

Abstract

Transportation is often associated with leisure travel , encompassing numerous domestic and international destinations. The existence of scheduled bus services in "Alexandria Bus Terminal" encourages tourists to head to Alexandria for Vacations as it allows them to head directly to their destination without dealing with the hassle of road ramps and traffic while driving. The major concern of travellers is safety and the level of service provided throughout their travel. This research aims to evaluate the current situation of Alexandria Bus Terminal. A field visit is conducted to evaluate and document the quality of service provided at the Alexandria Bus Terminal. An observational research method discovered the key obstacles that could be overcome. The study results showed that the bus terminal needs many improvements regarding safety and security, information, environment, and allied facilities. Suggestions are presented to improve the quality of service provided for domestic tourists regarding the scheduled bus terminal.