Towards a more user-centred agile development

Abstract

The integration of user-centred design and Agile development is becoming increasingly common in companies and appears promising. However, it may also present some critical points, or communication breakdowns, which manifest in working practices. A solution is likely to be found in a supportive organisational context: in this sense, communication breakdowns can become focal points to drive action and decision for establishing an organisational environment acknowledging the value of user involvement and actively endorsing it also with the customer.