Online consumer behaviour

Abstract

The market of India has been witnessing a lot of changes especially with the advent of many global firms. These changes have\rbeen with regards to a higher penetration of the mass media, wide communication network availability of various categories\rand brands of goods and services increased, purchasing power leading to higher disposable income and a complex buying\rbehaviour displayed by consumers at the market place. While firms are trying to deliver superior innovative and value added\rproducts and services in their attempt to delight the customers, they have realized that the key to understanding consumer\rbehaviour lies in identifying those vital elements which derive a positive consumer value and work out the entire marketing\rprogramme to deliver that unique value. Internet makes life simple and innovative. People are doing business online and trade\rhas become more easy and fast due to this. Internet provides new ways to promote business. Website becomes the essence\rof online business as to show their services and products. Internet gathers all competitors and consumers in one place. It\rbrings new lane to promote, advertise products and services in market. All this has resulted in the growth of consumer’s\raspiration levels and their seeking right value and a certain lifestyle from the various products and services offerings. The\rchallenge before marketers is to offer products, which will provide them the desired value satisfaction in this age of constantly\rchanging consumer behaviour and aspirations.