Experience in Products

Abstract

We report on a discussion held at the Probing Experience Symposium on the topic of ‘experience related to products’. It was underlined that there are various psycho- logical processes that ‘experience’ derives from: perception, cognition, memory, emotion, behaviour, physiology. At least for products and services, the emotional qualities of these experiences were found to be very important. There is a distinc- tion between products as tools, which are meant to save time, and typical leisure time products, which are meant to spend time on: for the first group positive experi- ences are an asset and negative experience should be avoided, whereas in the sec- ond group the explicit intention is to deliver emotions, positive and negative alike.