E-Government in Poland in public data and opinions of Poles: Empirical analysis

Abstract

In Poland, economic backwardness and communism delayed the transformation of the government into the e-government comparing with Western Europe. Now, it has been gradually developing and the majority of Poles declare to use electronic administration services. Comparing with other Eastern European countries, the Polish e-government is ranked second in the region, but Eastern Europe as a region has the lowest score in the whole continent. There is a noticeable underdevelopment in this part of Europe regarding e-government. The main research goal presented in the article is to diagnose the current state and barriers and opportunities for the development of e-government in Poland. To achieve the goal, the authors use the quantitative and qualitative data analysis based on their own survey made among Poles in 2018 and statistical data provided by public institutions in Poland. The article attempts to answer the question of how does e-government work in Poland from the perspective of citizens and authorities? The issue has been presented in the form of an analysis of empirical data regarding experience and opinions among Poles on electronic administration tools, as well as statistical data regarding information and communication technologies in use by public institutions and households in Poland.