A Study of web-based information needs of senior citizens in singapore

Abstract

Despite its high penetration rate of information technology among youngsters, most senior citizens in Singapore do not know how to use the Web. This study aims to determine the information needs of senior citizens in Singapore, with particular focus on the use of the Web. It attempts to investigate senior citizens' experience in using computers and the Web, and identify their leisure activities and topics of interests that could be transferred to the Web. The study further explores Web-based services most used by senior citizens and their perceptions of using the Web. It also examined their willingness, as well as their reluctance in learning to use the Web. The paper concludes with a discussion on implications of findings on interface design of Web-based information systems for senior citizens. © Springer-Verlag 2004.