Public tolerance levels of transportation resilience: A focus on the Oresund region within the IMPROVER project

Abstract

Maintaining a minimum level of service and recovering quickly after a crisis event are key components of infrastructure resilience. While no consensus exists on the precise meaning of these two terms, one way to measure them is to examine public tolerances of service levels and recovery time. However, few studies have empirically investigated public tolerance levels. This paper sets out to address this gap by examining Swedish public tolerance levels of the transportation sector through the use of an online questionnaire and comparing the results to the change in habits following the change in service of the Oresund Crossing due to the implementation of border controls in 2016 in response to the migrant crisis. The findings suggest that the public are willing to tolerate service reductions. Furthermore, declared expectations are well reflected in the habits of Oresund Crossing users, demonstrating the resilience of citizens in crisis situations.