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Affective Web Service Design

  • Song I
  • Governatori G
DOI: 10.1007/978-3-540-36668-3_10
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Abstract

In this paper, we propose that, in order to improve customer satisfaction, we need to incorporate communication modes (eg, speech act) in the current standards of web services specifications. We show that with the communication modes, we can estimate various affects …

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APA

Song, I., & Governatori, G. (2006). Affective Web Service Design (pp. 71–80). https://doi.org/10.1007/978-3-540-36668-3_10

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