The global leadership of virtual teams in avatar-based virtual environments

Abstract

This research is part of an ongoing study of the usefulness of avatar-based collaborative environments in comparison to software platforms that mostly utilize audio and video in two dimensional settings like those used in GoToMeeting/Traning. Second Life is explored as a viable option for avatar-based collaborative teams and other telework. This research investigated a potential relationship between engagement, in terms of leader-member exchange and team interaction in software platforms that utilized an avatar-based collaborative environment in relation to one that did not. This initial pilot study examining feedback gathered from user experience of engagement and leader-member exchanges is used to develop insight into the proper instrument selection that will be utilized to conduct a larger quantitative study. A mixed methods approach consisting of inquiry from past instruments that measure engagement (Gajendra et al., 2012), satisfaction (Camman et al., 1998), social presence within a virtual environment (Witmer & Singer, 1998) and the technology acceptance model (TAM)(Shroff, Deneen, & Ng, 2011) is used. The findings suggest that avatar-based environments may impact leader-member exchange through increased engagement. © 2014 Springer International Publishing.