A resource recommendation approach based on co-working history

Abstract

Recommending the right resource to execute the next activity of a running process instance is of utmost importance for the overall performance of the business process, as well as the resource and for the whole organization. Several approaches have recommended a resource based on the task requirements and the resource capabilities. Moreover, the process execution history and the logs have been used to better recommend a resource based on different human-resource recommender criteria like frequency and speed of execution, etc. These approaches considered the recommendation based on the individual's execution history of the task that will be allocated to the resource. In this paper, a novel approach based on the co-working history of resources has been proposed. This approach considers the resources that had executed the previous tasks in the current running process instances. Then, it recommends a resource that has the best harmony with the rest of the resources.