Extension of intelligence of decision support systems: Manager perspective

Abstract

The article presents an approach to extend the functionality and knowledge of Decision Support Systems to answer the requirements of managers of small and medium-sized enterprises (SMEs). It concerns two major aspects of the system, i.e. the interface that takes into account the level of knowledge of the manager, and the interpretation of economic and financial information using the built-in domain ontologies. The project is related to the design of smart decision support systems based on financial ontology and on the model of manager knowledge created by eye-tracking analysis. An experiment was carried out on real financial data extracted from the database of BINOCLE system, developed by Bilander Co. To create a model of manager knowledge, a number of financial analysts, experts and economists were invited to analyze the pre-defined financial reports. Their tasks were observed and analyzed by the eye-tracking system StudioTM, Tobii. The logs of the system as well as the financial ontology have been used to develop the intelligent interface of a Decision Support System.