Satisfaction and its associated factors of infants’ vaccination service among infant coupled mothers/caregivers at Hawassa city public health centers

Abstract

Studies conducted on caregivers’ satisfaction on child vaccination services were very scarce including the study area. Therefore, this study was aimed to assess satisfaction and associated factors in vaccination service among infant coupled mothers/caregivers attending at public health centers. A cross-sectional study was conducted on 404 infant coupled mothers/caregivers from 15 March to 15 April 2018 in the selected health centers of Hawassa city, Southern Ethiopia. A systematic random sampling technique was applied to collect relevant data through exit interview with an interviewer-administered structured questionnaire. The overall proportion of the mothers/caregivers who satisfied with their children immunization service was 76.7%. In addition, 89.7%, 77.1%, 77.2%, 65.8%, and 68.3% were satisfied with conveniences of waiting area, cleanliness of immunization rooms, distance from nearby health center, service providers approach and waiting time to get service, respectively. In addition, caregivers living closer to health centers were 5.9 times more likely to be satisfied than their counterparts, the adjusted odds ratio and 95% confidence interval [AOR and 95%CI : 5.9(1.6–22.4)]. Caregivers who waited for ≤30 minutes to get service were 7.3 times more likely to be satisfied than those waited for >30 minutes [AOR and 95% CI: 7.3(3.9–13.6)]. The study indicated the overall satisfaction of caregivers concerning vaccination service to be suboptimal. Maternal/caregivers satisfaction plays a great role to follow vaccination schedule properly and completeness of immunization service for their infants.