Even process-driven organizations need a roadmap when switching from traditional to actor-driven BPM. The case described in the contribution reveals significant organizational changes, both, when organizing a BPM project, and when implementing communication-based processes. Once the lean approach has become part of the mental model, economic benefits can be expected due to the increase in process quality. © 2010 Springer-Verlag.
CITATION STYLE
Konjack, G. (2010). Case study: AST order control processing. In Communications in Computer and Information Science (Vol. 85 CCIS, pp. 115–120). https://doi.org/10.1007/978-3-642-15915-2_9
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