Incremental speech production for polite and natural personal-space intrusion

Abstract

We propose to use a model of personal space to initiate communication while passing a human thereby acknowledging that humans are not just a special kind of obstacle to be avoided but potential interaction partners. As a simple form of interaction, our system communicates an apology while closely passing a human. To this end, we present a software architecture that integrates a social-spaces knowledge base and a component for incremental speech production. Incrementality ensures that the robot’s utterance can be adapted to fit the developing situation in a natural way. Observer ratings show that personal-space intrusion is perceived as both natural and polite if the robot has the capability to utter and adapt an apology in an incremental way whereas it is perceived as unfriendly if the robot intrudes personal space without saying anything. Moreover, the robot is perceived as less natural if it does not adapt.