Word of Wisdom

Abstract

Julia Seaman, Vice president of research, Bay View Analytics ADVICE: In healthcare and biotech, for example, there are specific quality positions around manufacturing and clinical data, but there also are positions related to those fields in clinical operations, research and development, and business development that require the ability to interpret and communicate the effect and importance of quality to others. Becoming a master at simple performance improvement techniques, such as root cause analysis, process mapping and displaying data, will pay dividends in the long run. Everyone in my state, for example, was experiencing significant delays in test results, which essentially crippled hospitals' ability to operate. [...]caring for sick and injured customers was challenged-to the say the least.