An initial investigation on the relationship between usage and findability

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Abstract

Ensuring that information within a website is findable is particularly important. This is because visitors that cannot find what they are looking for are likely to leave the site or become very frustrated and switch to a competing site. While findability has been touted as important in web design, we wonder to what degree measures of findability are correlated to usage. To this end, we have conducted a preliminary study on three sub-domains across a number of measures of findability. © 2013 Springer-Verlag.

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Wilkie, C., & Azzopardi, L. (2013). An initial investigation on the relationship between usage and findability. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 7814 LNCS, pp. 808–811). https://doi.org/10.1007/978-3-642-36973-5_90

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