Abstract
The COVID-19 outbreak has accelerated the use of technology among consumers. Given the perceived health risks associated with using cash, this study aims to investigate the behavioral intention of Malaysians to use e-wallets during the pandemic. How has the pandemic affected consumer adoption of e-wallets? Drawing on the Technology Acceptance Model, a survey of 212 users was conducted to determine how three specific factors (trustworthiness, reliability, and perceived health risk) drive the intention of consumers to use e-wallets. The findings offer insights into the social impact of e-wallets as an innovative form of technology.
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CITATION STYLE
Wong, H. W., & Kwok, A. O. J. (2022). Going Cashless? How Has COVID-19 Affected the Intention to Use E-wallets? In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 13313 LNCS, pp. 265–276). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-06050-2_20
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