ITIL® - General overview

Abstract

The paper presents the reader into the issue of ITIL ® and provides it as a basic overview of the concepts, terminology and philosophyof IT Service management. All this information is contained in 5 key ITIL ® publications on around 1400 pages. The aim therefore is a brief summary of the issue, which also serves as an introduction to the following articles (Differences Between ITIL® v2 and ITIL® v3, ITIL® and Information Security, ITIL® Tools and ITIL® Implementation).