A review on tourist satisfaction of tourism destinations

Abstract

The present paper is a detailed sort-out and critical review of the foreign literature on tourist satisfaction at destinations in the last decade. Four dimensions that the relevant research surrounded are identified: tourist satisfaction theoretical model; the relation between tourist satisfaction and loyalty, expectation and service quality; the tourists' cultural backgrounds and cultural differences of the tourist satisfaction; and evaluation model of tourist satisfaction at destinations. The limitations of the previous research are briefly discussed, and future research directions are suggested attempting to provide reference and inspiration for the relevant domestic research and the tourism industry. © Springer-Verlag Berlin Heidelberg 2013.