Use of Gamification as Implementation Approach for Software Process Improvement: Trends and Gaps

Abstract

Studies carried out in the context of software process improvement (SPI) report problems and difficulties that organizations face to implement process models and standards, mainly related to the inability to overcome some critical factors. Thus, properly conducting SPI can facilitate the development of more efficient processes to overcome such difficulties, using gamification elements. Therefore, this paper aims to identify problems in the implementation phase of an SPI effort and use gamification as a tool to mitigate barriers during SPI implementation in a company that opted for an SPI program such as CMMI (Capability Maturity Model Integration) and / or MR-MPS-SW (Reference Model for Brazilian Software Process Improvement) and create the applicability guide using gamification in SPI that can be used by software organizations. The search string returned 499 (four hundred and ninety-nine) studies, of which 07 (seven) were selected according to the Systematic Literature Review presented in this paper.