Knowledge Management Practices and Performance of Academic Libraries: A Case of Mount Kenya University, Kigali Campus Library

Abstract

This research sought to determine, assess and evaluate the knowledge management practices and performance in academic libraries. The researcher chose the case study of Mount Kenya University, Kigali Campus library. The general objective of this study was to understand the knowledge management practices used in enhancing the performance of academic libraries. Specifically, the researcher identified major drivers of Knowledge Management (KM) practices in academic libraries; analyzed the KM activities needed to enhance the academic library for proper KM practice; and determined the challenges that might face the academic librarians in implementing KM. The study population included all the library staff in the university. The researcher used census to sample the total population of all the university library staff. Data was collected using questionnaires and data analysis procedures involved editing to verify the coherent of respondents in answering the questionnaires, coding to summarize and simplify the work of processing data and finally graphical representation to make statistical frequency distributions.