Adoption of Artificial Intelligence in Operations Management: A Design-Oriented Review

Abstract

This is a review conducted in relation to the application of artificial intelligence in operations management particularly in the design aspects between the years 2010-2021. The purpose of this paper is to provide a survey of the usage of artificial intelligence methods in operations management aimed at presenting the themes, trends, direction of research and its practical impacts. Artificial Intelligence is playing a major role in the fourth industrial revolution, and a lot of evolution in various operations management and engineering scope. Artificial Intelligence techniques are widely used by operations managers to solve a whole range of intractable problems. This study provides a forum for rapid evaluation of the works describing the theoretical and practical application of artificial intelligence methods in operations management. The study reports some novel aspects of artificial intelligence used for real-world operations/engineering applications towards solving problems, increased productivity, reducing costs and improved customer satisfaction.