Developing e-governance in the Eurasian Economic Union: Progress, challenges and prospects

Abstract

The article provides an overview of e-governance development in the members of the Eurasian Economic Union (EEU). There is a lack of integrated research on e-governance in the EEU countries, although given the strengthening of this regional bloc, new information and communication technologies (ICT) could serve as significant growth driver. Given the history and specifics of regional cooperation in the post-Soviet space and international best practices in ICT use in regional blocs, this article reviews the development of e-governance in the EEU members The research methodology was based on a three-stage concept of regionalism [Van Langenhov, Coste, 2005]. The study examines three key components: progress in developing e-governance, barriers to that development and future prospects. It used qualitative and quantitative methods. Data sources included the results of the United Nations E-Government rating, EEU countries' regulations based on 3,200 documents and the authors' expert survey, in which 18 experts (12 EEU representatives and six international experts) participated. The study revealed the progress made by EEU countries in improving technological development and reducing human capital development indicators. The survey identified key barriers to e-governance development in the EEU: low motivation and information technology skills among civil servants, and citizens' low computer literacy. The analysis of EEU members' national economic priorities revealed a common focus on ICT development. The authors concluded that prospects for e-governance in the EEU were associated with strengthening regional cooperation in standardizing information systems, implementing one-stop-shop services, managing electronic documents and expanding online services. The authors presented two areas for developing e-governance within the EEU. The first is external integration, which, if strengthened, would affect the economy positively and optimize business processes and customs operations. The second is regional cooperation, which would be improved by establishing joint working groups and developing common policies, strategies and standards.