E-participation social effectiveness: Case of “Our Petersburg” Portal

Abstract

The issues of involving citizens in political management are becoming more and more relevant all over the world. Many different platforms are being created, where residents can express their ideas, proposals, complaints and leave their voices. From a scientific point of view, the issue of estimating the effects that these platforms result in remains unresolved. The paper presents the results of developing a methodology for assessing the social effectiveness of e-participation portals. In the paper results of its’ approbation for social effectiveness estimation of a portal for urban problems in Petersburg (Russia) are demonstrated. According to collected data, the portal “Our Petersburg” referred to the medium level of social effectiveness development. The portal has demonstrated a great progress in organizational dimension indicators and less success in technical and socio-economic ones.