Innovation in services: Implications for software maintenance

Abstract

Software maintenance is often perceived as an activity without innovation by the personnel involved in the process, especially due to corrective maintenance. Although it’s an important part of the software lifecycle, especially from length in time and costs perspectives, this phase has been less researched and emphasized as others, for example software development. It is our intent to put together some of the researches on innovation, especially in services, and use the common themes as guidelines in application maintenance. The goal is to advance some theoretical fundaments to foster innovation in software maintenance, which could be used and tested in practice.