A study on quality of student portal using fuzzy AHP

Abstract

Student portal has become one of the platforms that provides useful and important information to the students. With the increasing number of universities and colleges, it is vital to improve the quality of the portal as it will benefit the students. Accordingly, the purpose of this study is to evaluate the quality of UiTM Student Portal using Fuzzy Analytical Hierarchy Process (FAHP) between high and low experienced groups. This study also investigates the importance of the criteria and sub-criteria of quality by putting them in the ranking order. A number of UiTM students were selected as the evaluators to give their opinion on the quality of the portal. The quality was evaluated based on four criteria; service quality, system quality, information quality, and attractiveness of the portal and a few sub-criteria. A guided-interview session was administered, and the collected data was analyzed to rank the criteria. The result shows that there were some similarities and differences between high and low experienced groups of evaluators. The finding of this research is hoped to provide a valuable reference to the developer of UiTM Student Portal to enhance the portal performance, thus help students utilize the portal effectively.