Abstract
Recently, the word "User Experience (UX)" has been often used in usability-related areas such as web design and system design. Although it was defined in ISO 9241-210 and its importance has been growing, details of the notion and results of introduction of it have not been well clarified yet. In the previous paper, a UX evaluation framework based on ISO 9241-11 and ACSI (American Customer Satisfaction Index) was proposed. Following the previous paper, this paper proposes an integrated new evaluation framework of usability and UX, explains its usage, and discusses its application. © 2014 Springer International Publishing.
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Miki, H. (2014). User experience evaluation framework for human-centered design. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 8521 LNCS, pp. 602–612). Springer Verlag. https://doi.org/10.1007/978-3-319-07731-4_59
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