Automation of the procedure for assessing the quality of transport service for the population in the conditions of digitalization of the railway transportation system

Abstract

The Strategic Program for the Development of Railway Transport until 2030 focuses on the development of a customer-oriented approach as one of the conditions for the company's competitiveness. The customer focus is one of the elements of anti-crisis management of transport systems, it provides additional opportunities, especially when the volume of traffic decreases, when it is necessary to fight for attracting customers. A customer-oriented approach is closely related to the quality of the organization of transport services for passengers, which is certainly impossible without the use of modern automated technologies. Thus, a modern passenger is characterized by mobility and the habit of being online, in connection with which the passenger infrastructure and rolling stock must be provided with equipment and software that allows the passenger to remain in the familiar information environment.