Indonesia Railway Public Transport Information Services Through Social Media in the Covid-19 Pandemic Era

Abstract

The purpose of this paper is to examine the transformation of Indonesian Railways Public Transport Information Services Through Social Media in the Covid-19 Pandemic Era. The existence of social media makes it easier for people to know the rules that need to be met when traveling. The social media platform used in writing is an twitter account. The analysis of this research uses 4 Twitter social media accounts from KAI Airport, KAI Commuter, Kereta Api Kita, and Kereta Api Indonesia. The method used his Qualitative Data Analysis Software and analysis through Nvivo. From the results of the research of the four accounts, KAI Airport's monthly tweets are accounts that are often used by users in finding information in the era of globalization of Covid-19, while KAI Commuters is a search for information through the hashtag #rekancommuters, and the word that often appears in the four accounts is #rekancommuters. via word cloud.