Assessing the Efficiency of commercial Tunisian Banks using Fuzzy Data Envelopment Analysis

Abstract

The banking sector is of great importance to Tunisian's economy. Major commercial banks continue to spend high proportion of their budgets on new technologies and innovation in order to satisfy their customers and enhance their competitiveness. Consequently, performance analysis has become part of their management practices.This paper aims to evaluate the efficiency of commercial Tunisian banks in terms of several crisp and imprecise data. Two approaches of fuzzy data envelopment analysis (FDEA), the possibility approach and the approach based on relations between fuzzy numbers (BRONF), are used to obtain the efficiency score of each bank. The results show that, in a competitive environment, no-financial inputs and outputs should be taken into account in order to obtain credible and realistic efficiency scores.