Extending the concept of user satisfaction in E-learning systems from ISO/IEC 25010

Abstract

Current trends in the development of educational applications bring new challenges that require both a rapprochement and an understanding of the elements implicit in the interaction of this type of system and the individuals who use them. One of the most relevant aspects in this interaction is user satisfaction; as a result, it is necessary to establish a broader and more precise definition of user satisfaction in the e-learning context, at the same time giving thought to the different constructs that characterize the software systems dedicated to learning. This article presents a proposal that extends the concept of satisfaction of use in e-learning environments through the ISO/IEC 25010 standard.