Evaluation of Innovation Performance in the Public Sector: A Systematic Review of Studies

Abstract

Innovation promises to produce beneficial results for the most part. Consequently, there has been a great deal of discussion in management literature by academics and practitioners in recent years as to the impacts of innovation, on account of the extensive adoption of innovation in the public sector. The debate is currently open on multiple levels: the return of investment after the adoption of innovation, its contribution to the transformation of public sector organizations, and its impacts on society. The purpose of this chapter, based on a systematic review of literature, is to: discuss the status and trends in measuring innovation impacts; present cases and experiences; and set the basis for drafting a road map for moving forward in this field.