Public attitude, service delivery and bureaucratic reform in e-government: A conceptual framework

Abstract

Electronic government or e-government provides the convenience and availability of government services and information to public. The study of e-government is focused primarily on government information online, public service delivery online and on the attitudes and implication pattepis of people. e-government can provide important insights into bureaucratic reform, political development, the policy-making process and the role of civil servants in information societies. The pufose of this study is to investigate formation of effective e-governance and its influence on public attitude, public service delivery and bureaucratic reform. A conceptual framework of e-government was developed based on literature survey to highlight a fully functional e-government. The study of e-government, using an institutional perspective, provides an opportunity to observe the collision of stable practices and traditions with technological innovations, experiments and flexibility allowed to bureaucrats for smooth functioning of e-governance. e-government has the potential to buiId better relationships between government and the public by making interaction with citizens smoother, easier and more efficient. © 2012 Asian Network for Scientific Informaction.