The Role of Employee Engagement in Work-related Outcomes

Abstract

Engaging employees is one of the top five most important challenges for management, according to a survey of 656 chief executive officers (CEOs) from countries around the world (Wah 1999). Employee engagement has become a hot topic in recent years among consulting firms and in the popular business press. However, employee engagement has rarely been studied in the academic literature. In this study we investigated the antecedents and consequences of employee engagement in Jordanian Industry. A snowball sample of 310 respondents from the Jordanian hotel industry was interviewed using the research instrument. The sample comprised of employees from different levels of management. The results confirm the relationship between Employee Engagement and Perceived Organizational Support. The effect of Job Characteristics, Intrinsic and Extrinsic Rewards, Perceived Supervisor Support, Perceptions of Procedural Justice, Perceptions of Distributive Justice on Employee Engagement is also confirmed. The hypotheses considered in this study are supported by the evidence from data collected from a sample of respondents drawn from the hotelindustry in Jordan.