Railway Passenger’s Satisfaction Evaluation Based on Entropy Method and Fuzzy Theory

Abstract

Firstly, this paper selected the ticket price, speed, comfort, convenience and security as the main factors that affect the passengers’ travel satisfaction and set up a railway passenger satisfaction evaluation system. Secondly, a passenger satisfaction questionnaire was designed and the entropy method was used to calculate the weight of each factor to passengers with different travel purpose. Thirdly, based on the weight calculation, the fuzzy comprehensive evaluation theory was used to get the satisfaction evaluation of the passengers with different travel purpose. At last, we analyzed the satisfaction factors’ weights of passengers with different travel purpose and put forward reasonable improvement suggestions for the railway sectors.