E-government service delivery model (Egovsdm): Aspects of namibia’s road-map to vision 2030

Abstract

In the mid twenty-first century, attempts by some sub-Saharan nations to set Goals and Visions to attain successful service delivery to their citizens were made but only to be hampered by numerous barriers, such as the lack of infrastructure, funding, trained manpower and resources. Other barriers were poor planning, management, regulatory laws, bureaucratic processes and account-ability. Namibia was not an exception to such barriers that negatively impacted on service delivery to its citizens. In view of the service delivery challenges faced, the e-Government Service Delivery Model (eGovSDM) was envisaged to move service delivery to higher levels of access and performance that will support the achievement of Namibia’s Visions 2030. The eGovSDM consisted of eleven functional components in this work classified as elements or strategies and these were: Approach and Principles, Financing, Monitoring and Evaluation, Infrastructure/Platforms, Access, Capability, Content, Interaction, Collaborations, Processes and e-Applications. These eGovSDM interlinked elements or strategies were focused on solving individual targeted service delivery barriers to attain enhanced Service Delivery Performance.