Two expert diagnosis systems for SMEs: From database-only technologies to the unavoidable addition of AI techniques

Abstract

In this application-oriented paper, we describe two expert diagnosis systems we have developed for SMEs. Both systems are fully implemented and operational, and both have been put to use on data from actual SMEs. Although both systems are packed with knowledge and expertise on SMEs, neither has been implemented with AI techniques. We explain why and how both systems relate to knowledge-based and expert systems. We also identify aspects of both systems that will benefit from the addition of AI techniques in future developments.