Competency-based IT personnel selection using a hybrid SWARA and ARAS-G methodology

Abstract

In the knowledge economy, human capital is a key factor in any organization to achieve a sustainable competitive advantage. Thus, selection of competent personnel is the most important function of human resource managers. However, because of a wide range of criteria and organizational factors that affect the process, personnel selection is often regarded as a complex problem that can be answered through multicriteria decision-making (MCDM) procedures. Despite the great importance of determining a comprehensive set of criteria, it has not gained enough attention in the literature. This study presents a competency framework with five criteria for choosing the best information technology (IT) expert from five alternatives. The stepwise weight assessment ratio analysis (SWARA) and grey additive ratio assessment (ARAS-G) methods are also used to derive the criteria weights and provide the final alternative, respectively. The results reveal that subject competency is the major criteria in IT personnel selection.