Stress-Sensitive IT-Systems at Work: Insights from an Empirical Investigation

Abstract

High workload, complex and knowledge-intense tasks as well as increased expectations in respect to flexibility and timeliness give rise to work intensification. This can lead to permanent stress causing serious health problems. Thus, it is a major concern to take measures against stress in order to maintain workers’ health and productivity. While information technology provides great potential to mitigate work-induced stress, preferences of workers regarding IT-based assistance are largely unknown. Against this research gap, we conducted a quantitative study on the acceptance and feasibility of implementation options for stress-sensitive systems. Our results are intended to inform future research in the design and development of such systems.