IT Support for Knowledge Processes in Digital Social Collaboration

Abstract

IT support for collaboration has gone through quite some change since the beginning of the century and is providing more and more support for knowledge workers. Although single systems are getting easier to use, they are often not replacing former systems but accompany them, which makes the overall system landscape harder to oversee for knowledge workers. Future information systems should therefore combine the existing building blocks under a consistent user interface and assist the user in storing information at the right place. Seamlessly switching between formats, so that the user doesn’t have to decide upfront whether a blog entry, a wiki page or a text processor document is better suited for the information. This section discusses the development of digital collaboration solutions and shows how social software has changed them to better support knowledge processes.