The impact of work-life balance on job satisfaction, organizational pride and commitment: A study in the service industry

Abstract

The boundary between work and personal life is narrowing. Many companies recognize the necessary of work-life balance, and the high risk of losing employees if they do not satisfy the flexible needs of their employees. This study was conducted to examine the impact of work-life balance on job satisfaction, organizational pride and organizational commitment of employees who are working in the service industry in Ho Chi Minh City. The study was conducted from April to August 2020 through 2 interviews with 2 groups of experts (managers group and staffs group), and online survey with 300 respondents who are working in the service industry. The study results show that the work-life balance affects organizational pride, job satisfaction and organizational commitment of employees. In addition, there are at least 2 factors which affecting the work-life balance, they are job autonomy and supervisor work-life balance support.