O acesso e a dificuldade na resolutividade do cuidado da criança na atenção primária à saúde

Abstract

Objective: To learn how access is conducted in two primary care units, traditional and family health strategy, and assess whether there was resoluteness of assistance to child health. Methods: This is a qualitative study, we used hermeneutic for understanding the data. The research instrument was non-participant observation technique; the data were analyzed using thematic analysis method. Results: There are four sub-categories: children, their family members and the first contact in primary care; the service organization and its influence on access; the therapeutic itinerary of the family and child in search of health care; scheduled access to health care. Conclusion: Access to health services showed weaknesses regarding the child health care and the proposed care service could build stable relationships and humanized care to child demand in primary health care.